Billing & Subscriptions

Get help with payments, subscriptions, and account management

Subscription Plans

FileAlchemy offers several subscription plans to suit your needs:

  • Free Plan: Basic features with limited usage, access all features.
  • Basic Plan: 1000 usage tokens per month, access all features (£7.99/month).
  • Pro Plan: 2000 usage tokens per month, access all features (£11.99/month).
  • Enterprise Plan: 3000 usage tokens per month, access all features (£19.99).

Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal

Billing Cycle

Subscriptions are billed on a monthly or annual basis, depending on your chosen plan. Annual subscriptions come with a 20% discount.

Cancellation and Refunds

You can cancel your subscription at any time. Your cancelled subscription will finish at the end of the current billing cycle. Refunds are processed on a case-by-case basis. Please contact our support team for assistance with cancellations or refund requests.

Frequently Asked Questions


How do I upgrade my subscription?
To upgrade your subscription, log in to your account, go to the "Billing" section, and click on "Upgrade Plan." Follow the prompts to select your new plan and complete the payment process.
Can I change my payment method?
Yes, you can change your payment method at any time. Go to your account settings, navigate to the "Billing" section and select "Update Payment Method" to make changes.
What happens if my payment fails?
If your payment fails, we'll attempt to process it again in the next few days. You'll receive an email notification about the failed payment. If multiple attempts fail, your account may be downgraded to the Free plan.
Do you offer discounts for non-profit organizations?
Yes, we offer special discounts for eligible non-profit organizations. Please contact our sales team with your organization's details to learn more about our non-profit program.

Need More Help?

Our support team is here to assist you with any billing or subscription-related questions.


Contact Support