Account Management Help Center

Account Management Guide

Welcome to the FileAlchemy Account Management Help Center. Here, you'll find detailed information on how to manage your account, update your settings, and make the most of your FileAlchemy experience.

Creating an Account

To create a FileAlchemy account:

1. Visit the FileAlchemy homepage and click "Sign Up" in the top right corner.
2. Enter your email address, create a strong password, and click "Create Account".
3. Check your email for a verification link and click it to confirm your account.
4. Once verified, you can log in and start using FileAlchemy's tools!

Managing Your Profile

To update your profile information:

1. Log in to your FileAlchemy account.
2. Click on your profile picture in the top right corner and select "Profile Settings".
3. Here, you can update your name, profile picture, and other details.
4. Don't forget to click "Save Changes" when you're done.

Changing Your Password

To change your password:

1. Go to "Profile Settings" as described above.
2. Click on the "Security" tab.
3. Under "Change Password", enter your current password and your new password twice.
4. Click "Update Password" to save your changes.

Subscription Management

To manage your FileAlchemy subscription:

1. Go to "Profile Settings" and click on the "Subscription" tab.
2. Here, you can view your current plan, billing cycle, and payment method.
3. To upgrade, downgrade, or cancel your subscription, click the appropriate button and follow the prompts.
4. You can also update your payment information from this page.

Two-Factor Authentication

To enable two-factor authentication for enhanced security:

1. Go to "Profile Settings" and click on the "Security" tab.
2. Under "Two-Factor Authentication", click "Enable 2FA".
3. Choose your preferred method (SMS or authenticator app) and follow the setup instructions.
4. Once set up, you'll be required to enter a code in addition to your password when logging in.

Deleting Your Account

If you wish to delete your FileAlchemy account:

1. Go to "Profile Settings" and click on the "Account" tab.
2. Scroll to the bottom and click "Delete Account".
3. Read the information carefully, as account deletion is permanent.
4. If you're sure, enter your password and click "Permanently Delete My Account".

Note: Deleting your account will remove all your data and cannot be undone. Please ensure you've backed up any important files before proceeding.