Introduction
Welcome to the FileAlchemy Troubleshooting Guide. Here, we'll walk you through solutions to common issues you might encounter while using our tools. Whether you're having trouble with file uploads, conversions, or any other feature, we've got you covered.
1. File Upload Issues
If you're experiencing problems uploading files, try these steps:
- Check your internet connection
- Ensure your file doesn't exceed the size limit (100MB for free users, 500MB for premium)
- Try using a different browser or clearing your browser cache
- Verify that the file format is supported by FileAlchemy
Note: If you're still having issues, try compressing your file before uploading.
2. Conversion Quality Problems
If your converted files aren't meeting your quality expectations:
- Ensure your original file is high quality
- Check if you've selected the correct conversion settings
- For image conversions, try adjusting the DPI settings
- For document conversions, ensure all fonts are embedded in the original file
Tip: Premium users have access to advanced conversion options for better quality control.
3. Slow Processing Times
If file processing is taking longer than expected:
- Check your internet connection speed
- Ensure you're not processing multiple large files simultaneously
- Try processing your files during off-peak hours
- Consider upgrading to a premium account for faster processing
4. Account and Billing Issues
For problems related to your account or billing:
- Verify your account details are up to date
- Check if your payment method is valid and not expired
- Ensure you have sufficient funds for subscription renewals
- Review our refund policy for any disputed charges
Note: For specific billing inquiries, please contact our support team directly.
Still Need Help?
If you're still experiencing issues after trying these troubleshooting steps, don't hesitate to reach out to our support team. We're here to help!
Contact us at admin@filealchemy.co.uk or use our live chat feature for real-time assistance.